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Terms of service

STATE BASKET

Terms of Service

Effective Date: August 18, 2026

Welcome to State Basket.

These Terms of Service govern your use of the State Basket website, online store and related services and your purchase of products from State Basket.

By accessing our website, creating an account, placing an order or purchasing products from State Basket, you agree to these Terms of Service and our Return, Refund & Exchange Policy.

If you do not agree with these terms, please do not use our website or place an order.

1. ABOUT STATE BASKET

State Basket is an online and retail specialty store offering products including, but not limited to:

  • Indian groceries

  • Pantry products

  • Fresh and frozen foods

  • Snacks and sweets

  • Beverages

  • Spices

  • Traditional clothing

  • Sarees and set mundu

  • Jewellery

  • Gifts

  • Household products

  • Cultural and specialty products

Products and categories may change without notice.

2. ELIGIBILITY

By using this website and placing an order, you represent that:

  • You are legally capable of entering into a binding agreement;

  • The information you provide is accurate and complete;

  • You have authorization to use the payment method provided; and

  • You will comply with these Terms of Service and applicable laws.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure product descriptions, prices, photographs and other information are accurate.

However, product packaging, labels, colours, dimensions, ingredients, designs and availability may change.

Actual products may differ slightly from photographs shown online.

For clothing, sarees, jewellery and other products, customers should contact State Basket before ordering if they require specific measurements or additional product information.

4. PRICES

All prices displayed on the website are in Canadian dollars (CAD) unless otherwise stated.

Applicable taxes, delivery fees and other charges may be added at checkout.

Prices may change without notice.

The price charged for an order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing errors.

5. PRODUCT AVAILABILITY

All products are subject to availability.

State Basket may limit quantities, discontinue products or substitute packaging from time to time.

If an ordered product becomes unavailable, State Basket may contact the customer regarding an available alternative, refund the unavailable item, provide store credit where appropriate, or otherwise resolve the order in accordance with applicable law.

6. PRODUCT SUBSTITUTIONS

Where a customer has expressly agreed to substitutions, State Basket may provide a comparable substitute when the originally ordered product is unavailable.

Where substitution has not been authorized, State Basket may contact the customer or remove the unavailable product from the order and adjust the order total as appropriate.

7. ORDERS

Placing an order constitutes a request to purchase products.

State Basket reserves the right to accept, decline or cancel an order where reasonably necessary, including because of:

  • Product unavailability

  • Pricing errors

  • Inventory errors

  • Payment issues

  • Suspected fraud

  • Incorrect customer information

  • Delivery limitations

  • Other legitimate operational reasons

If State Basket cancels an order after payment has been received, any applicable refund will be processed according to the circumstances and applicable law.

8. PAYMENT

Orders must be paid using an accepted payment method available at checkout.

You represent that you are authorized to use the payment method supplied.

State Basket does not retain complete payment-card information where payment is processed through a third-party payment processor.

9. DELIVERY

State Basket may offer local delivery, shipping or other fulfillment options depending on the customer's location and the products ordered.

Delivery dates and estimated delivery windows are estimates unless expressly stated otherwise.

Delivery may be affected by:

  • Weather

  • Traffic

  • Carrier delays

  • Holidays

  • Operational issues

  • Inventory availability

  • Address errors

  • Events outside State Basket's reasonable control

Customers are responsible for providing accurate delivery information.

10. DELIVERY OF FRESH & FROZEN PRODUCTS

Customers purchasing fresh, refrigerated or frozen products acknowledge that these products require appropriate storage and handling.

Customers should be available to receive such orders and should promptly place temperature-sensitive products into appropriate refrigeration or freezer storage.

State Basket is not responsible for deterioration occurring after successful delivery where the deterioration results from circumstances outside State Basket's reasonable control.

11. INSPECTION OF ORDERS

Customers should inspect their orders promptly upon delivery.

Any apparent shipping damage should be reported to State Basket within 6–12 hours of delivery.

Photographs and other evidence may be requested.

Customers should retain damaged packaging until the claim has been reviewed.

12. RETURNS & REFUNDS

State Basket's Return, Refund & Exchange Policy forms part of these Terms of Service.

Unless expressly stated otherwise:

Food products are final sale and are not eligible for change-of-mind returns or refunds.

Clothing, dresses, sarees, set mundu, jewellery, gifts, accessories and other specialty/non-food products are also final sale and are not eligible for change-of-mind returns or refunds.

Approved shipping-damage claims are subject to the conditions and time limits set out in the Return, Refund & Exchange Policy.

Nothing in these Terms limits rights that cannot legally be excluded.

13. CLOTHING & SIZE RESPONSIBILITY

Customers are responsible for selecting the appropriate size.

Because sizing can vary between manufacturers and styles, customers are encouraged to contact State Basket before ordering if they require measurements.

State Basket may provide available product measurements upon request.

Ordering an incorrect size does not create a right to return or refund.

14. JEWELLERY & PERSONAL ACCESSORIES

Jewellery and personal accessories are generally final sale.

Customers should inspect these items immediately upon delivery and report shipping damage within the applicable notification period.

Items that have been worn, altered or damaged after delivery may not qualify for a damage claim.

15. FOOD SAFETY & ALLERGENS

Customers are responsible for reviewing product labels and allergen information.

State Basket does not guarantee that products are free from allergens unless expressly stated.

Customers with severe allergies or dietary restrictions should contact State Basket before purchasing.

Food products should be stored and handled according to the manufacturer's instructions.

16. IMPORTED PRODUCTS & PACKAGING

State Basket sells products sourced from domestic and international suppliers.

Product packaging, labels, ingredient information and appearance may change without notice.

Images shown on the website may represent a product category or current packaging and may not always reflect the exact packaging received.

17. CUSTOMER ACCOUNTS

If you create an account, you are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activities conducted through your account.

Notify State Basket promptly if you believe your account has been accessed without authorization.

18. WEBSITE USE

You agree not to:

  • Use the website for unlawful purposes;

  • Attempt to gain unauthorized access to the website or its systems;

  • Interfere with website operation;

  • Upload malicious software;

  • Use automated systems to scrape or copy website content without authorization;

  • Attempt fraudulent transactions;

  • Submit false information;

  • Abuse promotional offers;

  • Use another person's payment information without authorization.

State Basket reserves the right to restrict or terminate access where reasonably necessary.

19. INTELLECTUAL PROPERTY

The State Basket name, logo, branding, photographs, graphics, written content, product descriptions and website content may be protected by intellectual-property laws.

You may not copy, reproduce, distribute, modify, sell or commercially exploit State Basket content without written permission, except where permitted by law.

20. REVIEWS & CUSTOMER CONTENT

If you submit reviews, photographs, comments or other content to State Basket, you represent that you have the right to submit that content.

You must not submit content that is:

  • Fraudulent

  • Misleading

  • Defamatory

  • Abusive

  • Illegal

  • Infringing

  • Threatening

  • Discriminatory

  • Unrelated to the product or customer experience

State Basket reserves the right to remove content that violates these requirements or applicable law.

21. PROMOTIONS & DISCOUNTS

Promotional offers may have additional terms, including:

  • Expiry dates

  • Minimum purchase requirements

  • Product exclusions

  • Quantity limits

  • Geographic restrictions

  • One-time-use restrictions

  • Customer eligibility requirements

Promotions cannot be combined unless expressly stated.

State Basket reserves the right to correct obvious promotional errors.

22. GIFT CARDS & STORE CREDIT

Where State Basket offers gift cards or store credit, additional terms may apply.

Gift cards and store credit are not transferable unless permitted by State Basket and are not redeemable for cash except where required by applicable law.

State Basket may require proof of purchase before replacing or investigating lost gift cards or store-credit balances.

23. DELIVERY AREAS

Delivery availability depends on location, product type and operational capacity.

Certain products may not be available for delivery to all areas because of food-safety, temperature-control, carrier or operational limitations.

State Basket may modify delivery areas at any time.

24. THIRD-PARTY SERVICES

State Basket may use third-party service providers for:

  • Payment processing

  • Shipping

  • Delivery

  • Website services

  • Marketing

  • Analytics

  • Communications

  • Customer support

Third-party services may have their own terms and privacy policies.

25. FORCE MAJEURE

State Basket will not be responsible for delays or inability to perform caused by circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Fire

  • Flood

  • Power outages

  • Transportation disruptions

  • Labour disruptions

  • Government restrictions

  • Supply-chain interruptions

  • Carrier failures

  • Public emergencies

  • Other events beyond reasonable control

Where reasonably possible, State Basket will attempt to communicate significant delays to affected customers.

26. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, State Basket will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or purchase of products.

Nothing in these Terms limits liability or rights that cannot legally be limited or excluded.

27. ERRORS & CORRECTIONS

The website may occasionally contain typographical errors, pricing errors, inventory errors or inaccurate information.

State Basket reserves the right to correct errors and update information.

If an obvious pricing or product-description error materially affects an order, State Basket may contact the customer before fulfilling the order or cancel the affected order and provide any refund required by applicable law.

28. PRIVACY

State Basket may collect and use customer information necessary to process orders, provide delivery, communicate with customers, improve services and operate the website.

Personal information will be handled in accordance with State Basket's Privacy Policy and applicable privacy laws.

29. GOVERNING LAW

These Terms of Service are governed by the laws applicable in the Province of Ontario and the applicable laws of Canada.

Any dispute will be subject to the jurisdiction of the applicable courts and tribunals of Ontario, subject to any mandatory consumer rights or legal requirements that apply.

30. CHANGES TO THESE TERMS

State Basket may update these Terms of Service from time to time.

The updated version will be posted on the website with a revised effective date.

Your continued use of the website after an update constitutes acceptance of the updated terms to the extent permitted by law.

31. SEVERABILITY

If any provision of these Terms is determined to be invalid, illegal or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

32. ENTIRE AGREEMENT

These Terms of Service, together with the State Basket Return, Refund & Exchange Policy, Privacy Policy and any other policies expressly incorporated into the website, constitute the terms governing your use of the State Basket website and purchases from State Basket, subject to applicable law.

33. CONTACT INFORMATION

State Basket
35 Queen Street North
Mississauga, Ontario
L5N 1A2
Canada

For questions regarding an order, product, delivery, return claim or these Terms of Service, please contact State Basket using the contact information provided on our website.

Last Updated: August 18, 2026

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