Refund policy
STATE BASKET
Return, Refund & Exchange Policy
Effective Date: August 18, 2026
Thank you for shopping with State Basket. We offer a wide range of Indian groceries, fresh and frozen foods, traditional clothing, jewellery, gifts, household products and other specialty items.
Because many of our products are food, perishable, temperature-sensitive, imported, hygienically sensitive, or individually sourced, our return and refund policy is designed to protect both our customers and the integrity and safety of our products.
By placing an order with State Basket, you acknowledge and agree to the terms of this policy, subject always to any rights you may have under applicable law.
1. FOOD PRODUCTS – NO RETURNS OR REFUNDS
All food products are final sale.
This includes, without limitation:
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Fresh groceries
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Fresh fruits and vegetables
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Fresh meat, poultry or seafood, where offered
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Frozen foods
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Refrigerated/chilled products
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Dairy products
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Packaged groceries
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Rice, flour, lentils, pulses and grains
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Spices and masalas
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Pickles, chutneys and sauces
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Snacks and sweets
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Bakery products
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Ready-to-eat foods
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Ready-to-cook products
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Canned and bottled products
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Beverages
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Imported food products
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Food gift packs and hampers
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Any opened, partially consumed or temperature-sensitive food product
We do not accept returns, exchanges or change-of-mind refunds for food products.
This policy exists because food products may be subject to temperature, hygiene, contamination, spoilage and food-safety concerns once they leave our control.
Damaged Food Packaging
If a food product arrives with packaging that appears to have been damaged during shipping or delivery, the customer must contact State Basket within 6–12 hours of delivery.
The customer should provide:
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Order number
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Customer name and contact information
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Photographs of the damaged packaging
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Photographs of the product
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Photographs of the shipping box/package, including any visible damage
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A brief description of the problem
State Basket may request additional photographs, videos or other information before determining whether a claim is eligible.
Do not dispose of the product or packaging until State Basket has completed its review, unless the product presents a health or safety concern.
All claims are subject to inspection and approval.
2. CLOTHING, DRESSES, SAREES & APPAREL
All clothing, dresses, sarees, set mundu, accessories and apparel products are final sale.
State Basket does not offer returns, exchanges or refunds due to:
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Change of mind
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Incorrect size selected by the customer
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Customer preference
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Colour preference
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Style preference
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Fit preference
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Minor differences between product photographs and the actual product
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Differences in colour caused by lighting, photography, screens or devices
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Minor variations in print placement
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Minor variations in embroidery or finishing
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Customer ordering multiple sizes and wishing to return the unwanted size
Sizing
Customers are encouraged to contact State Basket before placing an order if they are unsure about sizing.
We can provide available measurements for individual products, including applicable measurements for dresses, blouses, sarees, set mundu and other apparel.
Please contact us before ordering if you have any questions regarding size or fit.
A customer ordering the wrong size does not qualify for a return or refund.
Damaged Apparel
If an apparel item is damaged during shipping, the customer must contact State Basket within 6–12 hours of delivery.
Any approved return must:
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Be unused and unworn
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Be unwashed
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Be free from perfume, deodorant, makeup, stains, pet hair or other marks
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Have all original tags attached
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Include the original packaging
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Include all original accessories, labels and components
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Be returned in the condition in which it was received
Items that have been worn, washed, altered, repaired, stained, damaged or otherwise used will not be eligible for return.
All claims are subject to inspection and approval.
3. JEWELLERY & ACCESSORIES
Jewellery, fashion jewellery, hair accessories and similar personal-use accessories are final sale.
We do not accept returns or refunds due to:
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Change of mind
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Style preference
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Colour preference
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Size preference
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Incorrect selection by the customer
If jewellery or an accessory arrives damaged, the customer must contact State Basket within 6–12 hours of delivery with photographs of the item and packaging.
Approved returns must be unused and include all original packaging, tags and components.
Because jewellery and personal accessories may be hygienically sensitive, we reserve the right to refuse any return where the item has been worn, handled excessively, altered or otherwise used.
4. GIFTS, DECORATIVE ITEMS & OTHER NON-FOOD PRODUCTS
Gift items, home décor, accessories, household products and other non-food products are final sale unless State Basket expressly authorizes a return due to verified shipping damage or another issue covered by applicable law.
Change-of-mind returns are not accepted.
If an item arrives damaged, the customer must notify State Basket within 6–12 hours of delivery.
The item must remain unused and must be returned with:
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Original packaging
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Original tags
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Accessories
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Labels
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Inserts
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Documentation, where applicable
5. WRONG, MISSING OR DAMAGED ITEMS
If you believe you received:
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A wrong item
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A damaged item
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A missing item
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An item with significantly damaged packaging
you must contact State Basket as soon as possible and, in all cases, within 6–12 hours of delivery where the issue concerns damage.
Please provide your order number and clear photographs.
State Basket will investigate the claim against the order records, packing records, photographs, delivery information and other available information.
If State Basket determines that an error occurred on our part, we may, at our discretion and subject to applicable law:
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Replace the affected item;
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Provide store credit;
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Provide a refund for the affected item; or
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Provide another appropriate resolution.
Any resolution is subject to verification and inspection.
6. SHIPPING DAMAGE CLAIMS
Customers should inspect their package as soon as it is delivered.
If the outer shipping package is visibly damaged, customers should photograph the package before opening it, where reasonably possible.
State Basket may require:
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Photos of the outer package
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Photos of shipping labels
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Photos of internal packaging
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Photos of the damaged product
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Videos showing the condition of the package/product
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Other evidence reasonably required to investigate the claim
Failure to notify State Basket within the applicable 6–12 hour period may result in the claim being denied, particularly for perishable, food, fragile or temperature-sensitive products.
7. RETURN SHIPPING
No return may be shipped to State Basket without prior authorization.
If State Basket approves a return:
For orders that originally received free shipping, the customer is responsible for sending the approved item back to:
State Basket
35 Queen Street North
Mississauga, Ontario
L5N 1A2
Canada
The customer should use a trackable shipping service and retain proof of shipment.
State Basket is not responsible for items lost or damaged while being returned by the customer unless otherwise required by law.
State Basket will not reimburse unauthorized return shipping costs unless State Basket has expressly agreed to do so in writing or reimbursement is otherwise required by law.
8. INSPECTION OF RETURNED PRODUCTS
All approved returns are subject to inspection.
Receiving a returned item does not automatically mean that a refund will be issued.
State Basket may refuse a return if inspection determines that:
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The item was used;
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The item was worn;
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The item was washed;
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The item was altered;
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The item was damaged after delivery;
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Tags were removed;
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Original packaging is missing;
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The item is incomplete;
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The item does not match the original item shipped;
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The damage was caused by misuse or improper handling;
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The return was not authorized; or
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The applicable notification period was missed.
9. REFUND PROCESS
Where a refund is approved, the refund will normally be issued to the original payment method.
Refund processing times may vary depending on the payment provider, bank or credit-card issuer.
State Basket is not responsible for delays caused by financial institutions or payment processors.
Shipping charges are generally non-refundable unless otherwise determined by State Basket or required by applicable law.
10. ORDER CANCELLATIONS
Orders may enter processing shortly after they are placed.
Customers may contact State Basket as soon as possible to request cancellation, but cancellation is not guaranteed once an order has entered processing, been packed, dispatched or otherwise committed for fulfillment.
Perishable, fresh, frozen and specially sourced products may be processed immediately and may not be cancellable after processing begins.
Where applicable law provides a cancellation right, that right will continue to apply.
11. DELIVERY ISSUES
Customers are responsible for providing an accurate:
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Name
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Address
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Apartment/unit number
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Postal code
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Telephone number
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Delivery instructions
State Basket is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
If a delivery cannot be completed because the customer is unavailable, provides incorrect information, refuses delivery, or otherwise prevents completion, additional delivery charges may apply and/or the order may be treated as completed, subject to the nature of the products and applicable law.
For fresh, frozen or temperature-sensitive products, customers should ensure someone is available to receive the delivery.
12. TEMPERATURE-SENSITIVE PRODUCTS
Customers understand that fresh, frozen and refrigerated products require appropriate handling after delivery.
Once a food order has been delivered, State Basket is not responsible for deterioration caused by:
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Customer delay in collecting or receiving the order;
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Leaving products outside;
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Failure to refrigerate or freeze products promptly;
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Improper storage;
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Exposure to heat;
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Failure to follow product storage instructions; or
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Other circumstances outside State Basket's reasonable control.
13. PRODUCT IMAGES & NATURAL VARIATIONS
Product photographs are provided for illustration and reference.
Actual products may vary slightly in:
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Colour
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Packaging
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Label design
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Print placement
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Texture
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Shape
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Size
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Appearance
Packaging may also change from time to time because manufacturers and suppliers may update their packaging.
Such variations do not automatically constitute a defect or qualify for a refund.
14. EXPIRY DATES & BEST-BEFORE DATES
Food products may display:
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Best-before dates
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Expiry dates
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Manufacturing dates
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Batch numbers
A best-before date generally relates to product quality rather than automatically indicating that a product is unsafe after that date.
Customers should follow the manufacturer's storage and handling instructions.
State Basket does not accept returns for products solely because a customer expected a particular remaining shelf life unless a specific shelf-life representation was made by State Basket.
15. ALLERGIES & INGREDIENTS
Customers are responsible for reviewing ingredient and allergen information before purchasing products.
Products may be manufactured, packed or processed in facilities that handle common allergens.
If you have a food allergy or dietary restriction, please contact State Basket before purchasing if you require additional information.
State Basket cannot guarantee an allergen-free environment unless expressly stated for a particular product.
16. IMPORTED PRODUCTS
Many products sold by State Basket may be imported from India or other countries.
Packaging, labels, ingredients, product formulations and manufacturer packaging may change from time to time.
Customers purchasing imported products acknowledge that packaging and labelling may differ from product images shown online.
State Basket will make reasonable efforts to provide accurate product information.
17. FINAL SALE ITEMS
Unless otherwise expressly stated on a product page, the following categories are final sale:
All food products, fresh products, frozen products, refrigerated products, packaged groceries, clothing, dresses, sarees, set mundu, jewellery, accessories, gifts and other specialty products.
No change-of-mind return or refund is offered for these products.
18. FRAUDULENT OR ABUSIVE CLAIMS
State Basket reserves the right to investigate suspected fraudulent, abusive or repeated refund/return claims.
This may include reviewing:
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Order history
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Delivery records
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Packing records
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Photographs
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Videos
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Product serial/batch information
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Customer communications
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Payment information
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Previous claims
Where permitted by law, State Basket may refuse claims that are determined to be fraudulent, abusive or inconsistent with the available evidence.
19. CHARGEBACKS & PAYMENT DISPUTES
Customers are encouraged to contact State Basket directly before initiating a payment dispute or chargeback.
If a customer initiates a chargeback, State Basket may provide the payment processor or financial institution with relevant records, including:
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Order information
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Product information
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Delivery confirmation
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Tracking information
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Customer communications
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Photographs
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Packing records
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Terms accepted at checkout
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Refund/return policy
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Other relevant transaction information
Nothing in this section limits any rights available to the customer under applicable law.
20. POLICY DOES NOT LIMIT LEGAL RIGHTS
This policy is intended to establish State Basket's voluntary return and refund terms.
Nothing in this policy is intended to exclude, restrict or waive any right, remedy, warranty, guarantee, cancellation right or protection that cannot legally be excluded under applicable federal, provincial or municipal law.
Where applicable law provides a customer with a mandatory remedy, that remedy will apply notwithstanding this policy.
21. CONTACT US
For an eligible damage or order issue, contact State Basket as soon as possible and within the applicable notification period.
The State Basket
35 Queen Street North
Mississauga, Ontario
L5N 1A2
Canada
9059100500
Please include your order number, name, contact information and photographs/videos where applicable.
Last Updated: August 18, 2026